Report and resolve website support requests
Website support works better when a report includes the affected URL, what should happen, what actually happens and the impact on the business. We use that context to distinguish an urgent fault from a planned improvement or a request that needs a separate scope.
Before taking on a site, we review the platform, access and dependencies. This avoids promising support for a component that another supplier controls or a system whose operation has not been established.
Test and release website updates
The appropriate process depends on the task, but responsibility should remain clear: who approves it, where it is tested and how completion is checked. A small text edit and a payment integration change need different levels of review.
Separate maintenance from new development
Ongoing maintenance, issue resolution and larger improvements can be scoped together or separately. We explain the arrangement and any response terms in the agreement. This page does not promise an invented response time or imply that every request is included.
Discuss your target markets
Bird works from London and Essex with businesses serving nearby customers, the wider UK and international markets. We agree which of those audiences matters to this brief before recommending pages or campaigns. Contact the team to confirm meeting arrangements and bring the website, business priorities and any relevant constraints to the discussion.
